Return and Exchange Policy
At Tapsara, we want you to shop with complete confidence and comfort. While we maintain strict hygiene standards for intimate wear, we understand that sometimes a product may not meet your expectations.
✅ Eligible for Return / Exchange
We offer a 7-day no-questions-asked return/exchange on the following categories only:
✨ Eligible Products:
- Saree Shapewear
- Bodycon Dresses
Return Eligibility Conditions
To qualify for a return or exchange:
✔ Product must be unused, unwashed, and in original packaging
✔ All tags and labels must remain intact
✔ Request must be raised within 7 days of delivery
📩 To request a return or exchange, contact us at support@tapsara.in
🚚 Courier Charges (Mandatory Condition)
Please note the following important shipping terms:
- Customers must bear all courier/shipping charges for returns or exchanges
- This applies to both pickup and self-shipping options
- Courier/shipping charges are strictly non-refundable
- Return/exchange requests will be processed only after acceptance of these terms
🔄 Return / Exchange Process
1️⃣ Pickup Facility (If Available)
If pickup service is available in your area:
- Pickup will be arranged within 1–3 business days
- Please keep the parcel securely packed and ready
- ₹100 per item will be charged as pickup/shipping fee
2️⃣ Self-Ship Option
If pickup is unavailable:
- Ship the product through a trusted courier service
- Share courier receipt and tracking details at support@tapsara.in
- Self-shipping courier charges will not be reimbursed
💳 Refund Process
Prepaid Orders
Refunds will be processed to the original payment method within 7–10 working days after successful receipt and quality inspection.
Cash on Delivery (COD) Orders
Refunds will be processed after receiving and verifying your bank account details, within 7–10 working days.
Store Credit Option
You may choose to receive a store credit note via your registered email for future shopping.
❌ Non-Returnable / Non-Exchangeable Items
Due to hygiene and safety reasons, the following products are not eligible:
- All regular shapewear (except Saree Shapewear)
- Bodysuits & Brief Bodysuits
- Panties / Underwear
- Shorts
- Accessories
⚠ Damaged / Defective / Wrong Product
Received a damaged, defective, or incorrect item?
Please contact us within 48 hours of delivery with:
📦 Order Number
📸 Product Images
📩 Email: support@tapsara.in
We’ll resolve the issue on priority with a replacement, exchange, or refund as applicable.
🚫 Cancellation Policy
- Orders can be cancelled only before shipment
- Once the order has been dispatched, cancellation will not be possible
For cancellation assistance, contact: support@tapsara.in
💖 Need Help?
We’re always here for you.
Our support team will be happy to assist you with any questions or concerns.
